Privacy Policy

The company reserves the right to update this policy periodically, including to reflect operational, legal, or regulatory changes. Revisions will be posted on the Site with updated dates, and any required steps per applicable law will be taken.

Direct Submissions

• Basic contact details including name, address, phone, email
• Order information with billing/shipping addresses and payment confirmation
• Account information including username, password, security questions
• Shopping information about viewed, carted, or wishlisted items
• Customer support communication details

Usage Data via Cookies

The Site automatically collects interaction information through cookies, pixels, and similar technologies, including device info, browser data, network connection details, IP addresses, and interaction patterns.

Third-Party Sources

Information obtained from vendors, service providers, Shopify, payment processors, and tracking technologies used during Site visits and email interactions.

• Providing Services: Processing payments, fulfilling orders, account management, shipping arrangements, and enabling reviews
• Marketing: Sending promotional communications via email, text, or mail; showing targeted advertisements
• Security: Detecting and investigating fraudulent or illegal activity
• Communication: Providing customer support and service improvements

The Site uses cookies to power services, remember preferences, run analytics, and understand user interactions. Third parties and service providers may also use cookies for tailored advertising. Most browsers accept cookies by default but allow modification through browser controls. Removing cookies may negatively impact functionality.

Personal information may be shared with:

• Service vendors (IT management, payment processing, analytics, customer support, fulfillment)
• Business and marketing partners
• Third parties when directed by users or through social media integrations
• Affiliates within corporate groups
• In connection with business transactions, legal obligations, or service protection

Disclosed Categories (past 12 months)

• Identifiers and basic contact details
• Commercial/order information
• Internet activity and usage data

Recipients include vendors, service providers, business partners, and affiliates.

Content posted to public areas becomes accessible to anyone. The Site does not control access or ensure privacy protection for publicly shared information and bears no responsibility for its use or security.

The Site provides links to unaffiliated third-party platforms. Users should review their privacy policies independently. The Site is not responsible for the accuracy, completeness, or security of external sites. Information shared on public forums or social platforms may be viewable without usage limitations.

Services are not intended for children, and the Site does not knowingly collect children's personal information. Parents/guardians may request deletion using contact details below. The Site has no actual knowledge of sharing or selling personal information of individuals under 16.

No security measures are perfect or impenetrable. Information in transit may not be secure. Retention depends on maintaining accounts, providing services, legal compliance, dispute resolution, and contract enforcement.

Depending on location, users may have rights to:

• Access/Know: Request details about held personal information and its usage
• Delete: Request deletion of maintained personal information
• Correct: Request correction of inaccurate information
• Portability: Receive copies and request third-party transfers
• Opt Out: Direct non-sale/sharing of personal information or decline targeted advertising
• Limit: Restrict use/disclosure of sensitive personal information
• Restrict Processing: Request processing limitations
• Withdraw Consent: Revoke consent-based processing
• Appeal: Challenge denial decisions
• Manage Communications: Opt out of promotional emails while receiving account notifications

Exercise rights through Site options or contact details below. Verification via email or account information may be required. Authorized agents may submit requests with proof of authorization.

Contact the company using details below regarding personal information processing complaints. Unsatisfied users may appeal or lodge complaints with local data protection authorities depending on location.

Personal information may be transferred, stored, and processed outside users' home countries, including the United States, by staff and service providers. European transfers rely on Standard Contractual Clauses or equivalent mechanisms unless recipient countries provide adequate protection.

Email support@youguide.com with privacy practice questions, policy inquiries, or to exercise available rights.